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Insurance and protection A policy designed to protect card account holders from the most common types of financial fraud, allowing for the prompt reimbursement of funds stolen by fraudsters.
This service is provided by the insurance company "VUSO". You can review the offer at the following link; license.
What is insured: funds held in a card account with JSC "FUIB".
Who can purchase the insurance policy: a service package holder who is a resident of Ukraine.
Sum insured: up to 50,000 UAH.
Insurance premium. Procedure and terms of payment: the insurance product is included as part of the premium service package and cannot be purchased separately. The insurance premium is included in the cost of the premium package and is paid when the package is issued or when additional services are ordered.
Policy term: 1 year.
What your funds in a JSC "FUIB" card account are insured against: – unauthorized cash withdrawals from the card account; – unauthorized payments made in retail or service networks using lost/stolen cards; – theft of funds due to the use of counterfeit payment cards (skimming); – unauthorized transactions using card details obtained through illegal means; – transactions carried out under the influence of fraudsters. Detailed information on how your funds are protected can be found here
A policy designed to protect card account holders from the most common types of financial fraud, allowing for the prompt reimbursement of funds stolen by fraudsters.
This service is provided by the insurance company "VUSO". You can review the offer at the following link; license.
What is insured: funds held in a card account with JSC "FUIB".
Who can purchase the insurance policy: a service package holder who is a resident of Ukraine.
Sum insured: up to 50,000 UAH.
Insurance premium. Procedure and terms of payment: the insurance product is included as part of the premium service package and cannot be purchased separately. The insurance premium is included in the cost of the premium package and is paid when the package is issued or when additional services are ordered.
Policy term: 1 year.
What your funds in a JSC "FUIB" card account are insured against: – unauthorized cash withdrawals from the card account; – unauthorized payments made in retail or service networks using lost/stolen cards; – theft of funds due to the use of counterfeit payment cards (skimming); – unauthorized transactions using card details obtained through illegal means; – transactions carried out under the influence of fraudsters. Detailed information on how your funds are protected can be found here

Concierge service
The service for those who value their time, prefer an individual approach and trust professional solutions. A highly qualified team of personal assistants, who works 24/7. It will be of help to you in any life situation and anywhere in the world.
Concierge service contacts for FUIB customers:
Concierge service Mastercard:
Phone: 0 800 33 77 95
Telegram: mastercard_concierge_bot
Viber: mastercard_concierge_bot
WhatsApp: +38 067 401 77 95
E-mail: info@mastercard-concierge.com
Concierge service Visa:
Phone: +38 044 300 05 03
Telegram: https://t.me/VisaUkraineBot
Viber: VisaUkraineBot
E-mail: visa@concierge.link
For cardholders


To access business lounges under the LoungeKey program, make transactions with your World Black Edition card for more than 20,000 UAH during the last 35 days before departure. The last 5 days and weekends before departure are not counted.




To use the service, you must spend 20,000 UAH with your Visa Signature card within a month. Transactions made in the last 35 days prior to the current date are counted, except for transactions made in the last 5 days. All transactions in retail chains and online purchases are counted. Details on www.visa.com.ua

From August 1, 2019, in order to use services with premium Visa cards, you need to pay by a Visa Signature card in the amount of 20 000 UAH for a month. Transactions are counted for the last 40 days before the current date, except for transactions for the last 10 days. All transactions in the trading networks and payment for purchases on the Internet are considered. Learn more on www.visa.com.ua

Service package pricing
monthly or annual fee
Monthly fee
0 UAH — subject to fulfillment of one of the requirements:
- transactions for a total amount of at least 30,000 UAH per month;
- the minimum daily balance of own funds on all accounts opened with FUIB is 1 million UAH (or equivalent in another currency).750 UAH per month — if the condition for free use is not met.
Annual fee
8250 UAH are charged once a year.
Information about the insurance product "Fraud" from IC "VUSO"
The agreement's territory
The entire world, except for zones of military conflict; territories where measures are being implemented to ensure national security and defense, to repel and deter the aggression of the Russian Federation in the Donetsk and Luhansk regions through the Joint Forces Operation; temporarily occupied territories (the Autonomous Republic of Crimea and the city of Sevastopol); or settlements in which public authorities temporarily do not exercise their powers and those located along the contact line, in accordance with the Resolution of the Cabinet of Ministers of Ukraine No. 1085-r dated November 7, 2014, as amended and in effect at the time of the insured event.
Liability limit under the agreement
The limit of liability is determined within the total sum insured under the Agreement, but shall not exceed the amount of direct loss incurred by the Insured as a result of the insured event. The total amount of insurance compensation for one or more insured events that occur during the term of the Agreement shall not exceed the sum insured specified in the Agreement.
A list of information that is essential for the assessment of the insurance risk and/or information on other circumstances that are taken into account when determining the amount of the insurance premium
For this insurance product, there is currently no list of information essential for the assessment of insurance risk. Since the insurance program is fixed and the sum insured is uniform, the amount of the insurance premium does not depend on the client's account selection or other additional factors. All accounts included in the service package are covered under the agreement, and this does not affect the determination of the insurance premium.
Franchise agreement
No franchise applies (0 UAH).
Insured event waiting period
During the first 7 (seven) days from the date of entry into force of the Agreement, when insurance coverage is not valid.
How insurance works after card reissue
Under the terms of the agreement, the account and all cards issued and reissued to it are insured for a period of 12 months from the date of the insurance agreement.
Can the product be purchased separately, without accompanying and/or additional services?
The insurance product is part of the premium service package. The insurance product cannot be purchased separately. The insurance premium is part of the cost of the premium package and is paid when the package is purchased or when additional services are ordered.
Discounts, promotional offers
There are no special offers or discounts available.
Actions in case of fraud
The Policyholder (or an authorized representative) is obliged to:
– take immediate action and notify the Bank of the incident no later than 24 (twenty-four) hours from the moment of detection, in order to promptly block the payment card;
– immediately, but no later than 5 (five) calendar days from the moment the Policyholder became aware or should have become aware of the occurrence of the insured event, contact law enforcement authorities with a statement regarding a criminal offense in order to obtain an Extract from the Unified Register of Pre-trial Investigations;
– within 14 (fourteen) calendar days from the moment the Policyholder becomes aware or should have become aware of an event that may be qualified by the Insurer as an insured event, notify the Insurance Agent (JSC "FUIB") or the Insurer using one of the following methods:
• by calling the Insurance Agent’s hotline: +38 044 290 7 290; +38 096 290 7 290; +38 050 290 7 290; +38 093 290 7 290;
• by contacting the Insurance Agent (JSC "FUIB", the list of branches is available at the following link: Nearest Branch) or the Insurer directly and providing the required documents as specified in the Agreement.
You can register an insurance event via the following link: Register an Insurance Event.
Consumer warning about the need to familiarise oneself with the information prior to concluding an insurance contract
on exclusions from insured events and grounds for refusal to pay insurance benefits, the consequences of failure to fulfill the obligations specified in the insurance agreement, the procedure for calculating and the conditions for making insurance payments, including a link to such information provided in the corresponding document: Information Document on the Standard Insurance Product, which is available in the “Files for downloading” section on our website.
Попередження
Можливі наслідки для клієнта в разі користування пакетом послуг Блек Платинум або невиконання ним обов’язків згідно з договором про надання банківських послуг:
рахунок відкритий для власних потреб забороняється використовувати для проведення операцій, пов'язаних із здійсненням підприємницької та незалежної професійної діяльності;
клієнт зобов’язаний сплачувати комісії, платежі за обслуговування пакету та інші передбачені договором платежі відповідно до умов договору та вимог законодавства України;
у разі невиконання умов пакету послуг, зокрема щодо забезпечення мінімального обсягу операцій (оборотів) за рахунком, передбачених тарифами Банку, з рахунку клієнта може бути списана комісія за обслуговування пакету послуг відповідно до встановлених тарифів;
у разі несвоєчасного виконання зобов’язань (у повному обсязі та/або частково), зокрема щодо оплати комісій або погашення заборгованості за продуктами в межах пакету, передбачено:
право банку у визначених договором випадках обмежити або призупинити надання окремих послуг пакету;
право банку вимагати погашення заборгованості та відшкодування збитків, завданих порушенням зобов’язань;
право банку доручити врегулювання простроченої заборгованості третім особам відповідно до законодавства України.
Банку забороняється:
вимагати від клієнта придбання будь-яких товарів чи послуг від банку або спорідненої чи пов’язаної з ним особи як обов’язкову умову надання банківських послуг (крім складових пакету банківських послуг);
вносити зміни до укладеного з клієнтом договору в односторонньому порядку, якщо інше не встановлено договором або законодавством України.
Клієнт має право:
відмовитися від отримання рекламних матеріалів засобами дистанційних каналів комунікації;
відмовитися від пакету послуг Digital Prime або змінити його на інший пакет відповідно до умов договору;
отримувати повну та достовірну інформацію щодо вартості послуг, тарифів, умов обслуговування, у тому числі щодо мінімальних вимог до оборотів за рахунком, до моменту підключення пакету та протягом строку його використання.
The files for downloading
Previous editions can be found at the link.
Previous editions can be found at the link.
Valid from 02.11.2026
Previous editions can be found at the link.
Valid from 02.11.2026
