Poster mask

About the Bank

The first Ukrainian International Bank is a stable and reliable private bank with a broad infrastructure that understands customer needs and always offers effective solutions.

About

About Persona

FUIB's personal banking program was established in 2013 in order to follow an individual approach to each client and to ensure a high level of service for our regular customers. The history of Persona is closely linked to the growing need in providing quality and confidential banking services to a large number of business owners and top management of the largest companies of Ukraine.

Persona — your personal banking program

mask
Personal manager
mask
Priority dedicated telephone VIP-line in the Bank’s call-center
mask
Confidential and convenient Persona service areas

Chairman of the Board

Serhiy Chernenko

«It's gratifying to note that some of FUIB's premium clients, who are also serviced in banks abroad, mention that we show much higher level of service. We have improved premium banking: made it more customer-centric and moved beyond banking services not only. With us, clients can travel freely, organize their free time and solve business problems. FUIB VIP-banking is always something more than money. It is the standard of living».

Person

Feedback from our customers

Atamanov Eduard Kanyafievich

Head of Administration. PJSC "MK" AZOVSTAL "Metinvest Group

"For many years I have been cooperating with FUIB bank. All employees are very polite...

"For many years I have been cooperating with FUIB bank. All employees are very polite and helpful. Not for the first time the Persona department managers prove their professionalism in matters of currency transfers, BPC servicing and settlements abroad. It is always a pleasure to communicate with them."

Source: Interview from 03.08.2020

Magomedov Musa Sergoevich

People's Deputy of Ukraine

"I have been a FUIB client practically from the first year of its foundation! ....

"I have been a FUIB client practically from the first year of its foundation! And it so happened that my first business, or rather, the first current accounts for business and personal purposes, were opened in FUIB. Since then I have been its loyal Client and I can confidently say that every time I come to the branch on Klovska St. — now the “Klovsky” VIP Center — I feel the same as many years ago in the department in Donetsk. As a person whom is glad to be seen. To any requests and appeals of any complexity, I always get quick and qualitative respond. All of my issues and questions always receive succinct answers and optimal solutions from my personal manager. And I can definitely classify myself as a 100% loyal customer! Largely due to the work of Klovsky branch: its entire team and my personal manager in particular."

Source: Interview from 25.08.2020

Savchenko Yuri Leonidovich

Director of the Kharkiv Directorate of JSC "Ukrposhta"

"I am grateful to the bank for creating conditions for comfortable service and assistance in resolving current issues. Personal service...

"I am grateful to the bank for creating conditions for comfortable service and assistance in resolving current issues. Personal service solves most of my problems and questions of my family members, who are also clients of the bank. Special thanks for the implementation of a comfortable interface in FUIB online. Knowing from my experience in the service sector, most appreciated becomes the service you do not notice. Many thanks to my personal manager Anna for the advice and to the bank for creating a safe environment."

Source: Interview from 17.08.2020

Yudina Larysa Viktorivna

Team Lead in "Oriflame"

"FUIB for me means reliability, trust and professional — I would rather say....

"FUIB for me means reliability, trust and professional — I would rather say highly professional — interaction with customers. Personal banking is very convenient and easy to use. Really saves a lot of time. A personal manager is a dream come true: all issues are resolved quickly and efficiently. Many thanks to the FUIB bank staff for the comfortable service. "

Source: Interview from 30.07.2020

Soshkin Denis Alexandrovich

Business Owner, Private Company Top Manager

"Our cooperation with FUIB bank lasts for several years already, and through all this time the bank is constantly improving....

"Our cooperation with FUIB bank lasts for several years already, and through all this time the bank is constantly improving, introducing innovations, becoming more and more mobile and convenient for the client. I am satisfied with the service, all my questions are resolved promptly and in a timely manner, personal manager advice is professional and laconic. You can always find pleasant communication here, you are always greeted with a smile and have a constant feeling that you are heard. There is no need to call the hotline, as it is possible to resolve most issues by telephone with your personal manager."

Source: Interview from 03.08.2020

Melnik Dmitry Alexandrovich

Owner of West Auto Hub

"The service is always competent and accessible. You can truly feel the individual approach....

"The service is always competent and accessible. You can truly feel the individual approach. All the staff is experienced, friendly and trustworthy. A personal manager is always available, clearly advises on all emerging issues. This is a future-oriented bank and a reliable partner in all matters! In my opinion, there are few banks that provide such a service. I am very satisfied!"

Source: Interview from 30.07.2020

Gorodov Sergiy Volodimirovich

Financial Director of UKRINVEST LLC

"To me Persona is first and foremost an individual approach, reliability, competence....

"To me Persona is first and foremost an individual approach, reliability, competence, trust, professional-quick feedback, a fine ""aftertaste"" after having a conversation with my personal manager. And, of course, stability and a high level of service, that truly build one's reputation. Continuous improvement of mobile services and the introduction of innovative products makes the FUIB systems even more convenient to use and accessible. A professional team, a well-established framework and algorithms of processes, the interchangeability of personal managers — all this is comparable to the ideal work of a Swiss clockwork. Appreciate your work!"

Source: Interview from 10.09.2020

More about FUIB

  • Bank and social responsibility
    Read more Arrow
  • FUIB is included in the SCM holding company portfolio as one of its key businesses
    Read more Arrow
  • Financial Statements
    Read more Arrow