Save your time – Concierge service will fulfill any of your orders quickly and professionally.
Holders of Black Platinum and Premiere premium packages from PUMB, including additional ones, can use the services of a concierge from Visa for free.
The Concierge service is a team of professional assistants who are ready to help you with solving any problem 24/7.
What types of requests does the Concierge service handle?
Information and advisory requests:
- finding the necessary information: addresses and phone numbers of all institutions (shops, hospitals, and other institutions)
- informing on events, festivals, exhibitions, sporting events
- schedule of planes, trains, buses
Organizational requests:
- reservations for restaurants
- ordering food, flowers, medicines
- selection and systematization of the necessary information
- search for goods and services
- personal reminders are reminders of important events: birthday, sporting event, doctor's appointment, water delivery, and others
- "Alarm clock" service
Travel organizing:
- rental of transfers, housing, cars
- assistance in returning lost luggage
- route planning, etc.
How can you contact the Concierge service?
You can contact us via Telegram, Viber, email, or phone.
Communication channels work 24/7 and speak 3 languages: Ukrainian, Russian, and English.
The Visa Concierge service contacts
phone number: +38 044 300 05 03*
Viber: VisaUkraineBot 
e-mail: [email protected]
Telegram: https://t.me/VisaUkraineBot 
* The cost of calls is according to the tariffs of your operator